Introducing BOLD BATCH CREAMERY — formerly known as 12 Paws Ice Cream. Click to Learn More.

FAQ


How do I order?

Flavors at Bold Batch are rotated on a weekly basis. That means that most flavors are only available once. Once it is sold out, it's gone -- unless we bring it back at a future date! At this time, our stock is limited due to the size of our operation. At the beginning of each week (usually Sunday), we’ll post new flavors to our Instagram story, our website, and our mailing list. We typically "drop" this ice cream on Fridays at Noon. That means we will restock the store at exactly that time. Because this ice cream is small batch and made by only two people, it can sell out quickly. We recommend you set an alarm if you'd really like to try a particular flavor! All ice cream is sold directly through our Shopify store-- NOT via email.

    No really, how do I get a pint?

    We have some tips from our regulars! 
    • Sign up for our mailing list! There is a sign-up box on the bottom of the main page of our website. We email the mailing list when we drop pints or have important updates.
    • Sign up for post notifications and story notifications on our Instagram.
    • Set an alarm! Seriously, set an alarm. Maybe even set a second alarm for when you get distracted and forget why you've set the first alarm, too.
    • Have your payment info ready and browse the week's pickup and delivery options BEFORE purchasing.
    • If you're checking out with PayPal or ShopPay, log in before the drop
    • Positive affirmations
    • Magic circles

      Your pickups don't work for me, what should I do?

      If you are unable to make any of the pick-ups, we may be able to set up a special arrangement for you if we’re able to align schedules. You may be asked to pay an additional fee. Please remember that this is a part-time operation for us, and we are still a very small team! It's necessary for us to charge for deliveries and special arrangements in order to keep things sustainable for us.

      Do you deliver? Ship?

      We're putting delivery on pause while we work on expanding our business. Right now, we need to focus on making you more ice cream! We can't ship ice cream at this moment, but if you'd like to have merch shipped you can let us know via email or through our Contact Us form. 

        I forgot to come to pick up! What now?

        24-hour notice is necessary to reschedule a pickup. Failure to pick up your pint(s) at your scheduled pick-up will result in a forfeited pint without a refund, barring an emergency situation. Bold Batch patrons are highly encouraged to set reminders to avoid missing a pickup. Pickup details and reminders are sent automatically, in a separate email from order confirmation. We ask for such advance notice of reschedules in order to: proactively coordinate ice cream transportation, avoid product degradation, and free up our extremely limited freezer space. In short, ice cream melts fast! Please contact us if you have any questions or concerns.

        Can I place a custom order?

        Send us a message through our contact form. We don't always have capacity for custom orders, but will attempt to accommodate what is possible. 

        Do you make dairy free/gluten-free ice cream?

        WeI try to make at least one non-dairy and gluten-free flavor per month, but usually make more. While some recipes are incidentally gluten-free or dairy free, we work in a shared kitchen space and cross-contamination is always a possibility. 

        Is your kitchen allergen free?

        Sorry-- it is not! We work in a very small space in a big shared kitchen and cross contamination is a possibility. We cannot guarantee that any products are entirely free of allergens. Please feel free to message me if you have any questions about ingredients or my process. 

        When will you bring back my favorite flavor?

        It takes a long time for us to make a flavor and make it well. This means that we can't currently bring flavors back as frequently as you might find in a fully staffed scoop shop. If you'd love to see a flavor return, let us know and we’ll keep it in mind for future releases! 

        Do you make this ice cream at your house?

        No! It's not legal in the state of North Carolina to produce ice cream and/or frozen desserts from home. I produce ice cream in a certified and inspected commercial kitchen and possess the proper license for frozen dessert production with the Department of Agriculture.

        Didn’t you used to be called “12 Paws Ice Cream?”

        Yes, that was us! We recently rebranded to Bold Batch Creamery to more clearly communicate what makes our artisanal small-batch ice cream so unique and to better match our brand identity to the experience our customers have when enjoying our ice cream. Originally I named the business “12 Paws” after my dog Pickles and kittens Olive and Pimento, but after a year and a half of operating under this name, I realized it created a lot of confusion. Many people thought our ice cream was for dogs rather than humans! 

        How did we decide on the name Bold Batch Creamery?

        We asked YOU! After a series of customer feedback surveys and direct discussions with our partners and customers, we reflected on what people value most about our business and ice cream: that it is unique, unexpected, delicious, decadent, coveted, and made locally and with incredible love & care. We chose “Bold Batch” because we felt it more clearly communicated the unique experience people have when enjoying our ice cream and what sets us apart from the other guys. 

        What will change as a result of the new brand?

        1. The look & feel of our brand identity
        2. Our product packaging and materials
        3. Our web address www.boldbatchcreamery.com
        4. Social media handles @boldbatchcreamery
        5. Contact information (hello@boldbatchcreamery.com)

        What will NOT change as a result of the new brand?

        The delicious and unique flavors of our decadent ice cream. Same ice cream you know and love, just with a makeover! We won’t swap Shopify stores, so any 12 Paws Ice Cream Gift Cards and coupon codes will still be honored at Bold Batch Creamery.

        How are our favorite 12 paws still involved?

        They are still involved behind the scenes! If you’re curious what they’re up to, check out our staff bios!